Microsoft Dynamics Customer Engagement (CE) Contact Center Specialist

Our client is seeking a permanent Microsoft Dynamics Customer Engagement professional with hands-on experience supporting or optimizing contact center operations. In this fully remote role, you will play a key part in delivering reliable CRM and customer engagement solutions that improve the day-to-day effectiveness of contact center teams. This is a growth-oriented position suited to a candidate who is early-to-mid career and eager to deepen their expertise within a Microsoft-focused environment.

What you'll do

• Configure, maintain, and support Microsoft Dynamics CE (Customer Engagement) solutions used within a contact center environment.
• Collaborate with business stakeholders to gather requirements and translate them into practical CRM workflows and configurations.
• Troubleshoot and resolve issues related to CE modules, ensuring minimal disruption to contact center operations.
• Support user adoption through training, documentation, and ongoing guidance for contact center staff.
• Monitor system performance and data quality, escalating technical issues as appropriate.
• Participate in testing and deployment of updates, enhancements, and new CE features.
• Contribute to continuous improvement initiatives aimed at streamlining customer engagement processes.

What we're looking for

• Hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM), particularly in a contact center or customer service context.
• Familiarity with core CE modules such as Customer Service, Omnichannel for Customer Service, or related contact center capabilities.
• Ability to configure and customize Dynamics 365 CE without heavy reliance on custom code (forms, views, workflows, business rules).
• Strong communication skills with the ability to work cross-functionally with business and technical teams in a remote setting.
• A proactive, self-directed work style suited to a fully remote environment.
• Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience.
• Microsoft certifications related to Dynamics 365 CE or the Power Platform are a plus.

This role is with one of WorQFlow Solutions' clients. Client details are shared with candidates during the recruiting process.

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